Privacy Policy

1. Introduction

This Privacy Policy explains how we collect, use and protect your personal data when you make an enquiry or booking with us. We are the data controller for the purposes of UK GDPR.

2. Personal Data We Collect

We may collect:

• Names, addresses, email addresses and telephone numbers
• Booking and stay details
• Guest information provided by the lead guest
• Payment and transaction references
• Communications with us

Payment card details are processed securely by third-party providers and are not stored by us.

3. Lawful Basis for Processing

We process personal data to:

• Perform our contract with you
• Comply with legal obligations
• Pursue legitimate business interests
• Where consent has been given
  
  

4. How We Use Your Data

Your data is used to:

• Administer bookings
• Communicate essential stay information
• Maintain safety and security
• Meet legal and regulatory requirements

 

5. Data Sharing

We may share your data with:

• Payment providers
• Property managers, cleaners and maintenance contractors
• Guest verification and protection providers
• Authorities where legally required

We do not sell personal data.

6. Data Retention

Personal data is retained only for as long as necessary for legal, accounting and operational purposes.

7. Your Rights

You may request access, correction, deletion or restriction of your data and may complain to the Information Commissioner’s Office (ICO).