Cancellation Terms

1. Guest Cancellation

• Direct and website bookings:
• Cancel more than 60 days before arrival → full refund (less non-refundable payment fees)
• Cancel within 60 days → no refund
• Direct and website bookings: If you cancel outside of these terms, please do so immediately, as if we rebook the dates we will refund you the value of that new booking.
• All bookings: Travel insurance is strongly recommended.
• Other platforms: Cancellation terms will follow the platform’s rules (e.g., Airbnb, VRBO).

2. Owner Cancellation

We may cancel where terms are breached, behaviour is unreasonable, or circumstances beyond our control arise.

If cancelled for our own reasons, we will refund all monies paid. Liability is limited to the refund only.



3. Termination During Stay

We may terminate a stay without refund for serious breach, misconduct, damage or illegal activity.