Booking Terms

0. Acceptance of Terms

By making a booking, you confirm that you have read, understood, and agree to be bound by these Terms & Conditions. These Terms & Conditions form the contract between you (the lead guest) and [Your Business Name].

This applies to all bookings, whether made directly, via VRBO, Airbnb, Google, or other platforms.

1. Eligibility & Lead Guest

  • You must be 18 or over to make a booking.
  • The person making the booking is the lead guest and is responsible for all guests and visitors.

2. Making a Booking

  • All bookings are subject to availability and acceptance.
  • A booking is only confirmed once the applicable payment has been successfully processed in cleared funds.

Payment Terms

Payment terms are determined by the platform through which the booking is made.

  • Direct bookings, website bookings, and VRBO:
  • 50% deposit at the time of booking
  • Remaining 50% charged 1 month prior to arrival
  • For bookings made via other third-party platforms (e.g., Airbnb, Google), the payment schedule will be set by that platform, and guests are responsible for reviewing those terms before confirming a booking.

3. Pricing

Prices are correct at the time of display but may change before confirmation. Once confirmed, prices will not change unless agreed in writing.

4. Payment Methods

We accept payment via Stripe credit/debit card, PayPal (where available), and electronic bank transfer.

Any bank or payment charges incurred due to failed or incorrect payments remain the responsibility of the lead guest.

 

5. Payment Providers

All payments are processed via third-party payment providers.
Any fees, charges or costs applied by third-party providers are non-refundable. Where a refund is due, any such fees not returned to us may be deducted from the refunded amount.

We are not responsible for delays or failures caused by third-party payment providers.

6. Occupancy & Use

  • Only guests listed on the booking may stay
  • No parties, events or commercial use without written permission
  • Quiet hours and local regulations must be respected

7. Condition of the Property

Guests must take reasonable care, report damage promptly, and leave the property in a reasonable condition. Charges may apply for damage, excessive cleaning or missing items.

8. Health & Safety

Guests must follow all safety guidance and use facilities responsibly. Children must be supervised at all times.

9. Hot Tubs & Amenities (where applicable)

Use is at the guest’s own risk. Instructions must be followed at all times.